Privacy Commitment

At Robin, we are committed to protecting the privacy and security of our users' personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS communication platform.

Information We Collect

We may collect the following types of information:

• Phone Numbers: We collect mobile phone numbers when you opt-in to receive SMS messages from Robin or our clients' services.
• Message Content: We process the content of SMS messages you send to and receive from Robin-powered services to provide automated responses and improve our services.
• Opt-in Consent: We record when and how you consent to receive SMS communications.
• Usage Data: We collect information about how you interact with our services, including message timestamps and response patterns.

How We Use Your Information

We use the information we collect to:

• Provide and maintain our SMS communication services
• Send automated responses to your inquiries
• Send announcements and updates you've opted into
• Improve and optimize our AI response system
• Comply with legal obligations
• Protect against fraudulent or unauthorized activity

Information Sharing & Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With Service Clients: When you interact with a Robin-powered service, the organization operating that service may receive your messages and phone number to provide you with support.
• Service Providers: We work with third-party service providers (such as SMS carriers and cloud infrastructure) who assist us in operating our platform.
• Legal Requirements: We may disclose information if required by law, court order, or government request.

Your Choices & Opt-Out

You have control over your SMS communications:

• Opt-Out: You can opt out of receiving SMS messages at any time by replying STOP to any message.
• Help: Reply HELP to any message for assistance or contact information.
• Data Deletion: You may request deletion of your personal information by contacting us at hello@robin.guide.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Message history may be retained for service improvement and support purposes.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.